Welcome to Flowers Chelsea. These Terms & Conditions govern your use of our online flower delivery service, applicable to customers throughout Chelsea and the surrounding areas. By placing an order with Flowers Chelsea, you agree to be bound by these terms. Please read them carefully before completing your purchase.
Ordering flowers online with Flowers Chelsea is designed to be convenient, secure, and transparent. The following outlines the steps involved in placing and processing your order:
1. Selection: Browse our selection of flowers and related products available for delivery throughout Chelsea and the surrounding areas. Detailed descriptions and images accompany each arrangement to aid in your selection.
2. Basket & Checkout: Add desired products to your basket. When you proceed to checkout, you will be prompted to provide necessary details for order fulfilment, including recipient’s address, delivery date, and any personalised messages.
3. Confirmation: Upon submitting your order, you will receive an on-screen confirmation, followed by an order confirmation email detailing your purchase. Please review all details in this email. If any inaccuracies are identified, contact us promptly to ensure correct fulfilment.
4. Processing: Orders are processed on receipt of successful payment. Most orders placed before the daily cut-off time are eligible for same-day or next-day delivery within Chelsea and the surrounding areas, subject to availability.
5. Delivery: We endeavour to deliver on your requested date. Timed deliveries are subject to special arrangement and may incur additional fees. Please note that circumstances beyond our control (such as adverse weather or traffic conditions) may occasionally cause delays.
Payment must be made in full at the time of ordering via our secure checkout. We accept most major credit and debit cards. All prices listed on our website are in GBP (£) and include applicable VAT, unless specified otherwise. Delivery fees may apply and will be clearly indicated before payment.
By submitting your payment details, you confirm that the payment method being used is yours or that you have been specifically authorised by the owner to use it. All cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not accept your order and are not obliged to inform you of the reason for the refusal.
No order will be considered confirmed until payment in full is received and validated by our system.
We understand that plans and circumstances can change. If you wish to amend or cancel your order, please contact us as soon as possible quoting your order number.
Cancellations or amendments to orders can generally only be accepted if made at least 24 hours before the scheduled delivery date. If flowers have already been prepared or dispatched, we cannot guarantee that changes or cancellations can be accommodated. Where possible, we will endeavour to address your request, but additional administration charges may apply.
Refunds for cancelled orders will be made to the original payment method within a reasonable period, usually within 7-10 working days. For orders cancelled in line with this policy, a full refund will be provided, excluding any non-refundable service charges or fees. Orders cancelled less than 24 hours prior to delivery may not be eligible for a refund.
Special orders, including those for weddings, bespoke arrangements, or large events, may be subject to separate cancellation terms. Any applicable details will be provided at the time of booking.
We strive to provide products as close to the images and descriptions on our website as possible. However, due to the seasonal nature and availability of flowers, substitutions may sometimes be required. When necessary, we guarantee substitutions will be of equal or greater value and in keeping with the general style and colour scheme of your chosen arrangement. We will always strive to inform you if a significant substitution is made.
Flower delivery is available across Chelsea and the surrounding areas. During checkout, you will be prompted to provide accurate delivery information to avoid delivery delays or issues. We do not accept responsibility for late or failed delivery due to incorrect or incomplete information provided by the customer.
Where possible, delivery will be made in person to the intended recipient. If the recipient is not available, our delivery agent may leave the flowers in a secure location at the address or with a neighbour, subject to their discretion. If no safe option is available, re-delivery may be attempted, which may incur additional charges.
It is your responsibility to ensure that someone is available to accept delivery at the specified location and time.
Flowers Chelsea is committed to delivering fresh, high-quality blooms. Flowers are perishable goods; therefore, returns are generally not accepted unless the product is defective or damaged upon arrival. If you believe your flowers have arrived in an unsatisfactory condition, please notify us within 24 hours of delivery. Where appropriate, we will offer a replacement or refund at our discretion. You may be asked to provide a photograph of the arrangement to assist with our quality review.
We accept liability for personal injury or death caused by our negligence and for any other liability which cannot be excluded or limited under UK law. For other forms of loss or damage, our liability is limited as follows:
All content on the Flowers Chelsea website, including photographs, text, and design elements, are owned by or licensed to Flowers Chelsea. You may use this website for personal and non-commercial purposes only. Unauthorised use, including copying or republishing any part of the content, is not permitted.
While we endeavour to keep the website up to date and accurate, we make no warranties or representations about the accuracy, completeness, or suitability of the information provided. Access to the website may occasionally be interrupted or restricted due to maintenance, system upgrades, or events beyond our control.
By placing an online flower delivery order, you are responsible for maintaining the confidentiality of your account and any passwords, and for restricting access to your computer to prevent unauthorised access. Please ensure that the personal information you provide is accurate and complete. Refer to our Privacy Policy for more information on how your data is handled.
If you have a complaint about any aspect of our service, including online flower delivery, please contact us promptly. We will do our utmost to resolve all issues fairly and efficiently in line with UK consumer legislation. In the unlikely event of a dispute, you may be entitled to seek further recourse through the appropriate UK alternative dispute resolution services.
Flowers Chelsea reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on this page and will apply to all future orders. It is your responsibility to review these terms before each order. Continued use of our website after changes have been made will be taken as acceptance of those changes.
These Terms & Conditions are governed by and constructed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from or related to your use of our online flower delivery service.
This agreement applies to all transactions for customers based in Chelsea and the surrounding areas, including all variations or disputes arising out of any transaction with Flowers Chelsea.
If any part of these Terms & Conditions is held to be invalid, illegal, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
No waiver of any provision of these Terms & Conditions shall be deemed a further or continuing waiver of such provision or any other provision. All rights not expressly granted in these terms are reserved.
Thank you for choosing Flowers Chelsea for your online flower delivery needs across Chelsea and surrounding areas. We are committed to providing the highest standard of service to our valued customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chelsea, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chelsea.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
