At Flowers Chelsea, we take great pride in providing only the freshest, highest quality flowers to our valued customers throughout Chelsea and the surrounding areas. Our fresh flowers guarantee means you can be confident that every bouquet, arrangement, or floral gift is hand-selected, expertly arranged, and delivered at the peak of freshness. Whether serving households or businesses nearby, we believe every customer deserves blooms that brighten their day and last as long as possible.
On rare occasions, deliveries may be affected by external factors that cause damage to your flowers in transit. If your flowers arrive in a damaged state, we kindly ask that you notify us as soon as possible on the day of delivery. To help us resolve the issue swiftly, please provide a detailed description of the damage and, if possible, a clear photograph of the affected flowers. This helps us ensure a quick assessment and prompt solution.
Our commitment is to deliver flowers that remain fresh and beautiful for a minimum of 5 days from the date of delivery, provided they are cared for according to our care guidelines. If you feel your flowers have not met this expectation, please contact us within this freshness window. Our dedication to freshness is part of what makes us a trusted local Chelsea florist, and we value every opportunity to uphold our guarantee with care and integrity.
If your flowers are damaged on arrival or do not meet our freshness standards, you are entitled to choose between a replacement arrangement or a full refund. We aim to resolve issues promptly and to your satisfaction—simply get in touch with our team, provide your order details and, where applicable, photographs. Determinations for refunds or replacements are typically made within two business days of your claim, and any agreed reimbursements are processed swiftly to your original payment method.
We strive to offer not only exceptional flowers but also outstanding service to every customer in Chelsea. If you are dissatisfied at any stage with your Flowers Chelsea experience, please share your concerns with us. Our complaints process is straightforward: reach out with your order information and a description of your experience. Our management team reviews every complaint personally and will respond within two business days to offer a resolution. Your feedback is essential to us and directly helps improve our services.
From same-day deliveries to longer-lasting blooms, Flowers Chelsea is proud to support households and businesses in the local community with reliable, personal service. Your satisfaction is at the heart of everything we do. If you ever have questions or wish to discuss your order, please don’t hesitate to contact us. Thank you for choosing our Chelsea team to make your occasions and spaces brighter.
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